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Customer Success Manger

 UK Wide

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UK Wide 109 The Print Rooms London SE1 0LH Mattinson Partnership Customer Success Manger Apply Now

Reference #: 22416_1720087629
Location: UK Wide
Salary: £55000 - £60000 per annum
Sector: Sustainability & Energy
Type: Permanent
Posted On: 04/07/2024


The client I am working with delivers SaaS solutions that help customers optimize the energy performance and carbon impact of their commercial building portfolios.

They are looking for a determined Customer Success Manager to join the team, based in the UK but this is a 90% remote position. The ideal candidate for this role should be flexible to travel to major UK cities maybe once/ twice a month. The ideal candidate will be passionate about customer satisfaction and dedicate to helping clients achieve their energy & decarbonization goals.

Role Responsibilities:

As the Customer Success Manager you will be responsible for leading the onboarding process for new clients, you will develop and maintain strong relationships with clients. You will act as an advocate for customers within the company providing timely and constructive feedback to the product development team.

A successful candidate will have:

  • Bachelors and or masters in an Environmental Sustainability field
  • Prior experience in customer success, client management preferably in energy and/ or commercial real estate sector
  • Experience with strategic client relationships & management
  • Strong Understanding of energy management principles, renewable technology and their impacts on the built environment

Next Steps:

If you have the suitable skills and experience for this position, please apply and our lead consultant Isabelle Cahill will get in touch with more details. All communications will be kept in the strictest of confidence.

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Customer Success Manger (#22416_1720087629)

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Customer Success Manger (#22416_1720087629)

London Wildlife Trust.

We are proud partners of The London Wildlife Trust, a charity dedicated to protecting the wildlife and wild spaces of London by driving environmental projects throughout the city. Our team often get involved at ground level in Wild Workdays by helping to maintain and restore treasured spaces and land… we love to get our hands dirty! We also run multiple interactive workshops, providing their conservation trainees with invaluable career advice and insights into the environmental sector to prepare them for employment. Most recently, we worked with young people taking part in their Keeping it Wild programme, which engages young people from backgrounds currently under-represented in nature conservation.

Royal Town Planning Institute.

The RTPI represents planning professionals in the UK and Ireland and aims to encourage the development of vibrant and prosperous places and communities. Our Senior Consultant Freddie enthusiastically attends the annual Planning Convention, and we host several events throughout the year to show our support, including drinks networking and a literal pub quiz. We also keep in close contact with our friends down under, at the Planning Institute Australia and New Zealand Planning Institute. In addition, we sponsor the London Planning Summit, an event designed to address the biggest challenges facing the industry. This is our opportunity to stay on top of the latest changes in town planning by meeting with other key professionals in the sector, while celebrating our achievements.

Land Securities Group Plc.

One of our clients, LandSec, are the clever people behind Girls Can Do It Too, an initiative designed to encourage girls to consider a career in construction. Currently, only 11% of the construction workforce are female, and LandSec are attempting to increase this number by providing education and engagement projects and workshops for girls aged 11-13. Featuring workshops on demolition and tower building, as well as challenging the girls to design a planning project of their own (with a focus on budgeting and environmental considerations), LandSec have proven their dedication to addressing the need for diversity in this very male dominated industry. Ruth assists the project by sharing her fascinating insights into the industry and is even on the project judging panel!

Urban Land Institute.

In partnership with Urban Land Institute we are able to play an imperative role in creating a larger and more diverse pool of candidates within the planning & property professions. Working in schools we take part in the Urban Plan Educational workshops programme, which has now reached more than 2,500 pupils in 100 schools since its launch. Alongside more than 200 industry volunteers engaged across the country, we provide invaluable industry & careers advice to students while guiding them through their workshops and helping judge their presentations.

Carbon Footprint.

Carbon FootprintTM works to help organisations offset their CO2 through tree planting and community projects worldwide. By partnering with Carbon FootprintTM, we have planted native trees and shrubs such as Whitebeam, Hazel, Field Maple, Silver Birch, Rowan, Beech, Blackthorn, Holly and Dog Rose to create a Mattinson Forest that spreads across South East England. Carbon FootprintTM work in conjunction with the Florestal Santa Maria Project (FSM-Redd Project), designed to reduce deforestation in the Amazonian Rainforest. So, for every tree we plant in the UK we guarantee a tonne of CO₂ offset in Brazil too. Carbon FootprintTM have allowed us to not only do our bit for the environment but also commemorate moments of growth for our clients and candidates.